PRIVACY POLICY

INTRODUCTION

iamtraveller Travel Services (hereinafter “IAT”) recognizes the importance of privacy of its users and of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer. iamtraveller Travel Services respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, gender, email address, postal address, frequent fly number, age, telephone number, etc) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our Trading Channel.

  1. This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by IAT and its subsidiaries and affiliates.
  2. This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by IAT through any of IAT’s customer interface channels including its website, mobile site, mobile app & offline channels including call centres and offices (collectively referred herein as "Trading Channels").
  3. For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean IAT. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).
  4. This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of IAMTRAVELLER TRAVEL SERVICES's business partners, advertisers, sponsors or other sites to which IAMTRAVELLER TRAVEL SERVICES provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties.
  5. By using or accessing the Website or other Trading Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy, please do not use or access our Website or other Sales Channels.

This Privacy Policy is an integral part of your User Agreement with IAT and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

MAKING A PURCHASE

In order to purchase travel and/or related services through our site, you must provide us with certain personal information such as your name, credit card number and expiration date, credit card billing address, telephone number, e - mail address and the name or names of the person(s) traveling (if not you). We may also ask you for other personal information, such as your frequent traveler numbers. We require this information to process, fulfill and confirm your reservations and transactions and keep you informed of each transaction's status. If you are making a reservation for one or more travelers other than yourself, you must confirm and represent that each of these other travelers have agreed, in advance, that you may disclose their personal information to us.

MEMBER PROFILE

As a iamtraveller.co.in site member, you can choose to complete your online profile by providing us with travel preferences, frequent - traveller or affinity numbers, credit card billing information, paper ticket delivery address, and other personal information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly. For example, you can store your airline frequent - flyer numbers so that when your make a reservation on that airline, we may automatically pre - fill the frequent - flyer number input box for you.

TYPE OF INFORMATION (WE COLLECT)

The information as detailed below is collected for us to be able to provide the services chosen by you and to fulfil our legal obligations as well as our obligations towards third parties as per our User Agreement.

"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:

Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).

Other information: We many also collect some other information and documents including but not limited to:

  • Transactional history (other than banking details) about your e-commerce activities, buying behavior.
  • Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
  • Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
  • Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
  • Information pertaining any other traveller(s) for who you make a booking through your registered IAT (iamtraveller) account. In such case, you must confirm and represent that each of the other traveller(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
  • If you request IAT to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.

HOW WE USE YOUR PERSONAL INFORMATION:

The Personal Information collected maybe used in the following manner:

While making a booking

While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travellers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal Information for several reasons including but not limited to:

  • confirm your reservations with respective service providers;
  • keep you informed of the transaction status;
  • send booking confirmations either via SMS or any other messaging service;
  • send any updates or changes to your booking(s);
  • allow our customer service to contact you, if necessary;
  • customize the content of our website, mobile site and mobile app;
  • request for reviews of products or services or any other improvements;
  • send verification message(s) or email(s);
  • validate/authenticate your account and to prevent any misuse or abuse.
  • contact you on your birthday/anniversary to offer a special gift or offer.

Surveys:

We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.

Marketing Promotions, Research and Programs:

Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. IAT frequently sponsors promotions to give its Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new IAT services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.

In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.

From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.

IAT may from time to time launch reward programs by way of which users may stand to win travel related rewards or other rewards. We may use your Personal Information to enrol you in the rewards program and status of the same will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, IAT may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt out of such reward programs by writing to us. For various purposes such as fraud detection, offering bookings on credit etc., we at times may verify information of customers on selective basis, including their credit information.

Cookies and Session Data

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. There are many myths circulating about cookies, but you should know that cookies are only read by the server that placed them and are unable to do such things as run programs on your computer, plant viruses or harvest your personal information. The use of cookies is very common on the Internet and iamtraveller Travel Services’ use of cookies is like that of such sites as Expedia and Orbitz, as well as Yahoo!, CNN.com and other reputable online companies.

First and foremost, you can rest assured that no personally identifiable information ("PII") about you (e.g., name, address, etc.) is gathered or stored in the cookies placed by the iamtraveller.co.in site and, as a result, none can be passed on to any third parties.

Cookies allow us to serve you better and more efficiently, and to personalize your experience at our site. iamtraveller Travel Services uses cookies to personalize your experience on the iamtraveller.co.in site, and with respect to advertisements. As to the former, these types of cookies allow you to log in without having to type your log - in name each time (only your password is needed. We may also use such cookies to display an advertisement to you while you are on iamtraveller.co.in site or to send you a "Best Day to Buy" email (or similar emails - assuming you have not opted out of receiving such emails) focusing on destinations in which we think you might be interested. None of this information is passed to any third party and is used solely by us to provide you with a better user experience on iamtraveller.co.in site.

A cookie may also be placed by our advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by us on our site and no PII is gathered from you using these cookies, nor is this information shared with any third parties. Similarly, a cookie may be placed by our third - party advertising companies. These companies may use aggregated statistics about your visits to this and other web sites in order to provide advertisements about travel - related goods and services that you may be interested in. The information they collect does not include your PII.

The third - party advertising companies may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No PII is collected during this process. The information is anonymous and does not link online actions to an identifiable person. If you would like more information and want to explore the option of not having this information collected by third - party advertisers.

Most Web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. iamtraveller Travel Services supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking iamtraveller Travel Services cookies may disable certain features on the iamtraveller.co.in site, and may make it impossible to purchase or use certain services available on the iamtraveller.co.in site. Please note that it is possible to block cookie activity from certain websites while permitting cookies from sites you trust, like iamtraveller Travel Services.

In general, you can visit iamtraveller Travel Services website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyse this data for trends and statistics, but the individual user remains anonymous.

Automatic Logging of Session Data:

Each time you access the Website your session data gets logged. Session data consists of the User's IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyse User's choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it is possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity from the IP address.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

IAT will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes.

CAMERA: We will not access your photos or camera without first getting your permission and we will never scan or import your photo library or camera roll. If you give us permission to access photos or your camera, we will only use images that you specifically choose to share with us.

LOCATION: This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch iamtraveller Travel Services app to make a travel booking, we auto-detect your location so that your nearest airport or city is auto-filled. We also require this permission to recommend you nearest hotels in case you are running late and want to make a quick last-minute booking for the nearest hotel. Your options are personalized basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly

We will not gather or use the specific location of your mobile device (by using, for example, GPS or Bluetooth) without first getting your explicit permission. And if you choose to share location information but later change your mind, you will always have the ability to stop sharing. Please note that this does not include IP address. The permissions will benefit the user location specific deals and provide you a personalized experience with time zone.

SMS: If you allow us to access your SMS, we read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making a booking and you don’t need to move out of the app to read the SMS and then enter it in the app. This application reads, uploads and syntactic analyses text messages from travel providers within the app for any flight and train PNR booking messages. We use this information to provides updates on PNR status, flight and train delays. This information is stored in a secured environment and always transmitted using SSL.

PHONE: The app requires access to make phone calls so that you can make phone calls to hotels, airlines and our customer contact centres directly through the app.

CONTACTS: If you allow us to access your contacts, it enables us to provide a lot of social features to you such as sharing your hotel/ flight/ holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We may also use this information to make recommendations for hotels where your friends have stayed. This information will be stored on our servers and synced from your phone. We will not scan or import your contacts stored on your phone without first getting your explicit permission. We will only use the contact information to help you find friends or contacts who use iamtraveller Travel Services App, if you choose to do so, and we will not use contact information for any other purpose without first getting your separate explicit permission.

PHOTO/ MEDIA/ FILES: The libraries in the app use these permissions to allow map data to be saved to your phone's external storage, like SD cards. By saving map data locally, your phone doesn't need to re-download the same map data every time you use the app. This provides you a seamless Map based Hotel selection experience, even on low bandwidth network.

Wi-Fi CONNECTION INFORMATION: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading, more hotel/ flights/ package options to choose from, etc.

DEVICE ID & CALL INFORMATION: This permission is used to detect your Android ID through which we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless booking experience.

CALENDAR: This permission enables us to put your travel plan on your calendar.

GET ACCOUNTS: This permission enables us to know about details of your account(s) on your mobile device. This will help you to get register on the Platform by logging into online accounts you may have with Third Party social networking sites (e.g. Facebook, Twitter, Google Login); each such account.

THIRD PARTY: The User allow the Owner to provide its services to third party services' accounts for Displaying content from external platforms, SPAM protection, Hosting and backend infrastructure, Infrastructure monitoring, Content commenting, Interaction with external social networks and platforms, Location-based interactions, Social features, Contacting the User, User database management, Targeted Advertising and Remarketing and behavioral targeting.

The other information that we collect-

  • Analytics

Google Analytics, Appsflyer, Facebook Ads conversion tracking, Google Tag Manager

Omniture- Cookies, Usage Data and various types of Data as specified in the privacy policy of the service.

  • Infrastructure monitoring

Crashlytics- Geographic position, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and various types of Data as specified in the privacy policy of the service.

  • Location-based interactions

Geographical locations

  • Unique device identification

This Application may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.

iOS Permissions:

Notifications: If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, travel related updates, etc. on your device. If you do not opt for this, updates for your travel like PNR status, booking confirmation, refund (in case of cancellation), etc. will be sent through SMS.

Contacts: If you opt in for contacts permission, it enables us to provide a lot of social features to you such as sharing your hotel/ flight/ holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We will also use this information to make recommendations for hotels where your friends have stayed. This information will be stored on our servers and synced from your phone.

Location: This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch our app to make a travel booking, we auto-detect your location so that your nearest Airport or City is auto-filled. We require this permission to recommend your nearest hotels in case you are running late and want to make a quick last-minute booking for the nearest hotel. Your options are personalized basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly.

WITH WHOM YOUR PERSONAL INFORMATION IS SHARED?

With specific reference to third party Non-Personally identifiable information advertising, we use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected using a 'pixel tag', which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. Such third parties do not know your name, phone number, address, email address, or any personally identifying information.

If you would like more information about this practice and to know your choices about not having this anonymous information used by our third-party service provider, please email at privacy@iamtraveller.co.in

Please note: Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated

Disclosure of information

We may, in good faith, in our sole discretion and without any notice to you , disclose your personal sensitive information to protect ourselves from any liability or fraud or similar situation, to respond to judicial processes, legitimate requests from any third parties, warrants or equivalent by law enforcement trials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law or to protect our legitimate interests or those of users. We may also, disclose personal sensitive information if it is reasonably necessary in our opinion to protect the rights or property of Iamtraveller Travel Services or any of its affiliates or any third party or to avoid injury to any person.

The user's personal information may be disclosed for regulatory/ internal compliance and audit(s).

Iamtraveller Travel Services takes appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Please contact us on privacy@iamtraveller.co.in to obtain names and addresses of the specific entities that shall have access to your personal information in a given transaction.

Iamtraveller Travel Services will continue to enhance its security procedures as new technology becomes available and ensures that its security procedures are compliant with current applicable regulations.

If our privacy policy changes in the future, it will be posted here, and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies.

HOW WE PROTECT YOUR PERSONAL INFORMATION?

All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

WITHDRAWAL OF CONSENT AND PERMISSION

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to privacy@iamtraveller.co.in

YOUR RIGHTS QUA PERSONAL INFORMATION

You may access your Personal Information from your user account with IAT. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to privacy@iamtraveller.co.in

ELIGIBILITY TO TRANSACT WITH IAT

You must at least 18 years of age to transact directly with IAT and to consent to the processing of your personal data.

CHANGES TO THE PRIVACY POLICY

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.

You may always submit concerns regarding this Privacy Policy via email to us at privacy@iamtraveller.co.in. IAT shall endeavour to respond to all reasonable concerns and inquires.

WHAT OTHER INFORMATION SHOULD I KNOW ABOUT MY PRIVACY?

Iamtraveller Travel Services.com site contains links to other web sites. Please note that when you click on one of these links, you are entering another web site for which Iamtraveller Travel Services has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from this Privacy Policy. Of course, you are solely responsible for maintaining the secrecy of your passwords, and your Iamtraveller Travel Services.com site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you're online.

In addition to the circumstances described above, Iamtraveller Travel Services may disclose the Iamtraveller Travel Services.com site member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Iamtraveller Travel Services or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if Iamtraveller Travel Services or substantially all its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition

This policy is effective as of April 15, 2019. Any material changes in the way Iamtraveller Travel Services uses personal information will be described in future versions of this Privacy Statement. Of course, you may always submit concerns regarding our Privacy Statement or our privacy practices via email to privacy@iamtraveller.co.in. Please reference the privacy policy in your subject line. iamtraveller Travel Services will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.

These terms and conditions of use apply to any use of the Website including your browsing and uploading of hotel/holiday reviews, pictures taken by tourists / travellers, travel videos, forum postings, and any other publications by you on the Website.

These Terms and Conditions of use and any additional terms posted on http://www.iamtraveller.co.in /privacy-policy/ constitute the entire agreement between Company and you with respect to your use of the Website.

CONTENT OF THE ONLINE SERVICE

You may visit the Website to gain information without charge and may also participate by inserting a hotel review, by inserting/uploading pictures of his/her holiday, as well as videos of his/her holiday, and/or by writing an entry/posting ("Content").

Thank you for using iamtraveller Travel Services!

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